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Everything you need to know about ink304 is gathered here — from how to register and the deposit and withdrawal process, to bonuses, VIP, and account security. Fast, clear, and accurate.

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We have organised questions by category so you can find answers faster. Click any card below to jump to the relevant section.

Registration & Account

How to register an ink304 account, registration requirements, KYC verification, password changes, and everything related to managing your account from setup to activation.

Deposit & Withdrawal

Accepted payment methods, minimum and maximum limits, deposit and withdrawal processing times, and how to resolve any transaction issues you may encounter.

Bonus & Promotions

Types of bonuses available at ink304, how to claim the welcome bonus, wagering requirements (rollover), bonus validity periods, and how to claim the latest promotions.

VIP Program

How to upgrade your VIP tier, exclusive VIP member privileges, reward points, special withdrawal limits, daily cashback, and the many benefits available to loyal members.

Games & Software

Types of games available, how to download the ink304 app, device requirements, technical issues during play, and how to report a game problem.

Security & Privacy

Personal data protection, how to enable two-factor authentication, account security measures, ink304 privacy policy, and how to protect your account from threats.

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ink304 FAQ — All Your Answers Here

We know there is a lot you want to find out before and after registering at ink304. This FAQ page is designed to answer all your questions clearly and concisely. If anything is left unanswered here, our support team is ready to help via Live Chat, 24 hours a day, seven days a week.

Ink304 is a trusted online gaming platform offering video slots, 3D fish shooting games, Live Casino with real dealers, and multi-league sports betting — all under one integrated account. The platform is built to deliver a smooth, secure, and enjoyable gaming experience for all Malaysia users.

Account Deposit Bonus VIP Games Security

Registration & Account

9 questions — how to register, verification, login, and account management

Creating an ink304 account takes less than 2 minutes. Click the "Register" at the top of the website or visit registration page. Enter an active Malaysian phone number, set a strong password, and enter the OTP code sent to your number for verification. Once your account is verified, you can log in immediately and start exploring all available games without any waiting period.

For basic registration, all you need is an active Malaysia phone number. For identity verification (KYC), which is required before your first withdrawal, you will need to provide:
  • Malaysian Identity Card (MyKad) — front and back
  • Local bank account number (for withdrawal processing)
  • Selfie with MyKad (required for certain accounts only)
The KYC process is typically completed within 15 to 30 minutes during business hours.

The minimum age to register and use the ink304 platform is 18 years old. ink304 enforces a strict responsible gambling policy and does not permit any individual under the minimum age to use this platform. Every registered account is subject to age verification during the KYC process, and any account found in violation of this requirement will be terminated immediately.

No. Each Malaysia phone number can only be registered for one ink304 account only. Registering multiple accounts using the same phone number, identification card, or banking information is a violation of the platform's Terms and Conditions. Duplicate accounts may result in all associated accounts being suspended and balances forfeited. If you are experiencing issues with an existing account, contact customer support for assistance.

Log in to your account and go to the Account Settings > Security. Click "Change Password", enter your current password for verification, then type your new password and confirm it. Make sure your new password contains at least 8 characters, including uppercase letters, lowercase letters, numbers, and symbols for optimal security. If you have forgotten your password, use the "Forgot Password" on the login.

If your phone number has changed, contact the ink304 support team via Live Chat with your identity verification details, including your full name, ID card number, and registered bank account information. Our team will assist with the phone number update after your identity is verified. This process takes 1 to 3 business days to ensure your account remains secure.

An account may be suspended for several reasons, including:
  • Detection of suspicious login activity from an unrecognised location
  • Failure to complete KYC verification within the stipulated timeframe
  • Repeated failed login attempts (brute-force protection)
  • Violation of platform Terms and Conditions
  • Self-requested suspension via the self-exclusion limit feature
Contact ink304 support via Live Chat for account review and recovery with appropriate identity verification.

Yes, you can request permanent account closure through customer support. Before the account is closed, ensure that your remaining balance has been fully withdrawn and that there are no active unresolved bets. Once closed, all gaming data and transaction records will be retained for the period specified under our privacy policy, then securely deleted. Your registered phone number cannot be reused to create a new account.

ink304 is currently designed and optimized exclusively for Malaysia. Payment methods, language support, and available promotions are tailored to the local market. Users outside Malaysia may encounter certain restrictions depending on the gambling laws of their country of origin. For more information on platform availability in a specific location, please contact our customer support.

Deposit & Withdrawal

9 questions — payment methods, limits, processing times, and transaction issues

ink304 accepts a variety of popular deposit methods among Malaysia users, including:
  • Bank transfer (FPX) — Maybank, CIMB, Public Bank, RHB, Hong Leong Bank, and more
  • e-Wallet — Touch 'n Go eWallet, GrabPay, Boost, and ShopeePay
  • Debit & credit card — Visa and Mastercard
  • Crypto — USDT and selected crypto assets
All deposit transactions are processed instantly or within a few minutes.

Deposit limits vary depending on the payment method selected. In general, the minimum deposit is RM 10 for most e-Wallet and bank transfer methods. The maximum daily limit depends on your account tier and KYC status — fully verified accounts enjoy higher deposit limits. VIP members have exclusive deposit limits that are significantly higher than standard accounts.

Deposit via e-Wallet and FPX is typically credited instantly to your ink304 account within 60 seconds of a successful payment. Deposits via credit or debit card may take up to 5 minutes. If your deposit is not credited after 15 minutes, contact customer support and provide proof of payment (screenshot or transaction reference number) for an immediate review.

Log in to your account and go to the Wallet > Withdrawal. Select your preferred withdrawal method, enter the amount you wish to withdraw, and provide your bank account or e-Wallet details. Confirm the request using the OTP code sent to your registered phone number. Withdrawals are typically processed within 5 to 15 minutes for fully verified accounts.

The minimum withdrawal at ink304 is RM 30 for most methods. The maximum daily withdrawal limit for standard accounts is RM 10,000, while VIP members enjoy higher limits of up to RM 50,000 or more depending on membership tier. For withdrawal requests exceeding the daily limit, you may submit multiple requests on different days or contact your VIP account manager for a special arrangement.

ink304 does not charge any processing fees for deposits and withdrawals via local payment methods such as FPX and Malaysia e-Wallets. However, your bank or e-Wallet provider may impose their own fees for certain transaction types — this is outside ink304's control. For crypto transactions, network fees (gas fees) apply at the current prevailing rate.

Withdrawals may be delayed or rejected for several reasons:
  • KYC not completed or documents not yet verified
  • Bonus wagering requirements not yet fully met
  • Bank account details do not match the ink304 account name
  • Request exceeds the daily withdrawal limit
  • Routine security review for high-value transactions
Check the request status in the Transaction History or contact support for further clarification.

No. For your security and compliance with anti-money laundering policies, ink304 only allows withdrawals to bank account or e-Wallet registered in your own name — must match the name registered on your ink304 account. Withdrawals to third-party accounts are not permitted and may result in your account being temporarily suspended for a security review.

Yes. All deposit transactions on ink304 are recorded in real time within a secure, encrypted system. If a technical disruption occurs during the deposit process, your funds will not be lost — the system will automatically re-verify the transaction status once the connection is restored. If your deposit is not credited after the system recovers, provide the transaction reference number to customer support for a swift manual resolution.

Bonus & Promotions

8 questions — welcome bonus, rollover, claiming, and active promotions

New ink304 members are eligible to receive Welcome Bonus automatically credited after your first successful deposit. This bonus may include bonus credits, free spins for selected slot games, or a combination of both. The bonus amount and detailed terms are displayed during the registration process and on the promotions page. Please read the bonus terms before claiming to understand the rollover requirements that must be fulfilled.

Wagering requirements or rollover is the number of times you must wager the bonus amount before wins derived from that bonus can be withdrawn. For example, if you receive a RM 50 bonus with a 20x rollover requirement, you must place bets totaling RM 1,000 (RM 50 × 20) using the bonus funds before you can withdraw your wins. Bets placed on different games may contribute at different percentages toward the rollover requirement.

Bonus validity periods vary by promotion type. Welcome bonuses typically have a validity period of 7 to 14 days from the credited date. Reload bonuses may be valid for 3 to 7 days. Weekly cashback and VIP rewards have longer validity periods. Bonuses that expire without meeting the rollover requirements will be automatically forfeited along with any associated wins. Check validity periods in the Active Promotions in your account.

Yes. ink304 offers a variety of ongoing promotions for existing members, including:
  • Daily re-deposit bonus — bonus credits for every qualifying daily deposit that meets the minimum requirement
  • Weekly cashback — percentage cashback on net losses within a 7-day period
  • Monthly slot promotions — free spins and prize tournaments for selected games
  • Referral rewards — bonus credits when you invite friends to register and make their first deposit

There are several reasons why a bonus may not be credited automatically:
  • Deposit amount did not meet the minimum required for the promotion
  • You did not select or activate a bonus offer during the deposit process
  • This bonus is only available for your first deposit, and you have already made a deposit before
  • Your account has another active bonus that has not yet been completed
Contact support within 24 hours of your deposit if you believe you are eligible for a bonus that was not credited.

Yes, you are free to decline any bonus and play entirely with your own deposited funds with no rollover requirements. The option to accept or decline a bonus is typically available during the deposit process. Playing without a bonus means you can withdraw your wins at any time without needing to fulfill any additional wagering requirements.

Some bonuses at ink304 have maximum win limit — for example, wins from a welcome bonus may be capped at 5x or 10x the value of the bonus received. This limit varies by promotion type and will be clearly stated in the terms and conditions of each offer. Please read the terms carefully before claiming a bonus to avoid any misunderstanding regarding the applicable win limits.

Log in to your account and go to the Wallet > Active Bonus or My Promotions. There you can view the rollover amount completed versus the amount required, your current bonus balance, the remaining validity period, and the eligible games that count towards the rollover requirement. This information is updated in real time after every game round.

Ink304 VIP Program

6 questions — VIP tiers, privileges, reward points, and how to upgrade

Program ink304 VIP is an exclusive loyalty rewards system designed to recognize members who play actively on the platform. All registered members automatically join the VIP program at the lowest tier. You will be upgraded automatically based on your cumulative deposit amount and wagering volume over a given period. The more actively you play, the faster you advance to higher VIP tiers with more rewarding privileges. Visit the VIP for full details.

ink304 VIP members enjoy a range of exclusive privileges not available to regular members, including:
  • Higher daily withdrawal limits and priority deposit processing
  • Weekly cashback at a higher rate than regular members
  • A personal account manager reachable directly through a dedicated channel
  • Birthday bonus and special gifts for selected events
  • Early access to new games and promotions before their public launch
  • Invitations to exclusive VIP tournaments with high-value cash prizes

VIP reward points are collected automatically every time you place an eligible bet at ink304. The points accumulation rate varies by game type — slots and fish shooting games typically earn higher points than table games. Accumulated points can be redeemed as game credits, cash bonuses, or exclusive gift exchanges through the VIP Rewards in your account dashboard.

Yes. VIP status at ink304 is reviewed periodically — typically monthly or quarterly depending on your membership tier. If your wagering activity during the review period does not meet the minimum threshold, your VIP level may be adjusted downward. However, for members at the highest VIP tiers, status protection is available, allowing them to retain their level for a set period even if activity declines.

There is no fixed timeframe for VIP upgrades — it depends entirely on your deposit volume and wagering activity. The ink304 VIP system evaluates progress in real time, and upgrades happen instantly once you reach the defined threshold. You can monitor your VIP upgrade progress at any time via the VIP Status in your account profile. Visit the VIP to view the full terms for each tier.

VIP cashback at ink304 is credited with a much lower rollover requirement compared to regular bonuses — typically just 1x rollover only, meaning you only need to wager the cashback amount once before you can withdraw it. This makes VIP cashback one of the most valuable rewards in the ink304 loyalty program, especially for players who are active every week.

Games & Apps

7 questions — game types, app download, technical issues, and device support

ink304 offers an extensive game collection covering:
  • Video Slots — hundreds of titles from world-leading providers featuring diverse themes and progressive jackpots
  • 3D Fish Shooting Games — high-quality graphics with a wide variety of weapons and special bonuses
  • Live Casino — Baccarat, Blackjack, Roulette, and Sic Bo with real dealers via live stream
  • Sports Betting — multiple football, badminton, e-sports, and other sports leagues
  • Table & Card Games — a classic variation popular in Malaysia

Visit the Download on the ink304 website to download the APK file (Android) or installation link (iOS). For Android, you will need to allow installation from unknown sources in your device settings before installing. For iOS, follow the profile installation instructions provided. The ink304 app is free and offers a smoother gaming experience compared to the standard web browser version.

Yes. ink304 is fully accessible via web browser on a laptop or PC with no additional software installation required. The platform is optimized for all modern browsers including Google Chrome, Mozilla Firefox, Microsoft Edge, and Safari. The larger screen resolution of a desktop provides a more immersive Live Casino and slots experience compared to a mobile screen.

Game freezing or loading failure is usually caused by:
  • Unstable or slow internet connection (minimum 3 Mbps required)
  • Browser or app cache that needs to be cleared
  • Outdated browser or operating system version
  • VPN usage interfering with the connection to game servers
  • Ongoing system maintenance by the game provider
Try clearing your cache, restarting the app, and making sure your internet connection is stable before trying again.

Yes. All games on ink304 use Random Number Generator (RNG) that is certified and independently audited to ensure game outcomes are random and unbiased. Game providers partnered with ink304 hold licenses from recognized international regulatory bodies and undergo regular audits. The Return to Player (RTP) percentage for each slot game is available for review within the respective game information.

Some slot games at ink304 offer Demo or Trial that lets you play using virtual credits with no risk of losing real money. This is useful for understanding game mechanics, bonus features, and payout patterns before placing real bets. Demo mode is generally available without logging in, though some titles require an active account to access it.

If winnings are not credited within 5 minutes after the game ends, first check your game history under the Transaction History to verify the round status. If the status shows "processing", please wait a few more minutes. If the issue persists, take a screenshot of the game display showing the result and round number, then contact support via Live Chat with that evidence for an immediate resolution.

Security & Privacy

6 questions — data protection, 2FA, account privacy, and security measures

ink304 uses SSL 256-bit to protect all data transmitted between your device and the platform's servers. Your personal information and financial data are stored in a secure system that complies with international data protection standards. Passwords are stored in hashed form that cannot be decrypted, meaning no one — including ink304 staff — can view your actual password. For more information, visit Privacy Policy ours.

Log in to your account and go to Settings > Security > Two-Factor Authentication. You can enable 2FA via SMS OTP sent to your registered phone number, or by using an authenticator app such as Google Authenticator. Once activated, every login attempt requires an additional verification code on top of your password, making your account far more difficult to access without your authorisation.

Act immediately if you suspect your account has been compromised:
  • Change your account password immediately via the Login > Forgot Password
  • Contact ink304 support via Live Chat to request a temporary suspension of your account
  • Review your login history and transaction activity to identify any suspicious activity
  • Make sure your device is free from malware before logging in again
The ink304 security team will investigate and help restore your account within 24 hours.

ink304 does not sell or share your personal information with third parties for marketing purposes. Your data is only shared with payment and game service providers necessary for platform operations, and they are bound by strict confidentiality agreements. In certain cases required by law or a legitimate authority, ink304 may be obligated to disclose specific information. Full details are available in our Privacy Policy ours.

ink304 supports the Self-Limit as part of our responsible gaming commitment. Go to Account Settings > Responsible Gaming to set daily, weekly, or monthly deposit limits, loss limits, session time limits, or betting limits. These limits take effect immediately once set and require a waiting period to decrease, but can be increased instantly as needed. Visit Responsible Gaming for more information.

Here are the best practices for keeping your account secure:
  • Use a unique, strong password — never reuse the same password from another platform
  • Enable two-factor authentication (2FA) for an extra layer of security
  • Never share your login credentials with anyone, including those claiming to be ink304 staff
  • Avoid logging in over public Wi-Fi without a trusted VPN
  • Always log out after playing, especially on shared devices
  • Check your email or official ink304 notifications regularly for any security alerts
Can't find what you're looking for? The ink304 support team is available via 24-hour Live Chat or email at [email protected]
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