Ink304 is committed to protecting every piece of personal information you share with us. This document transparently explains how your data is collected, used, stored, and protected.
Ink304 takes the privacy of every player on our platform seriously. As a trusted online betting and gaming platform in Malaysia, we understand that your trust depends not only on delivering the best gaming experience, but also on how responsibly we manage your personal information.
This Privacy Policy covers all services offered by ink304 through the website ink304.win and our mobile app. It explains the types of information we collect, how it is used, how long it is retained, and your rights as an individual whose data we handle.
Ink304 is fully compliant with Malaysia's Personal Data Protection Act 2010 (PDPA) and relevant international standards for personal data management. We make no compromises on this — your data security is not merely a legal obligation, it is a core value we have upheld since the platform was founded.
We only collect information that is strictly necessary to provide you with a safe, fair, and satisfying service. The following are the categories of information we collect:
| Data Category | Examples of Information | Primary Purpose |
|---|---|---|
| Identity Information | Full name, date of birth, identification card number | KYC verification, fraud prevention |
| Contact Information | Phone number, email address | Account communications, promotional notifications |
| Financial Information | Bank account number, bank name, digital wallet details | Deposit and withdrawal processing |
| Technical Data | IP address, device type, web browser, operating system | Account security, fraud detection |
| Activity Data | Game history, transaction records, login logs | Customer support, regulatory compliance |
| Cookie Data | Session cookies, language preferences, analytics data | Enhanced user experience |
This information is collected through various means — during account registration, during the identity verification (KYC) process, through daily platform usage, and through your communications with our support team.
Every piece of data we collect is used for a specific, defined purpose. ink304 does not use your data for anything unrelated to the provision of our services. The primary uses of your data include:
Your data security is the absolute top priority at ink304. All personal information is stored on servers protected with industry-standard 256-bit SSL encryption. Our infrastructure uses both in-transit and at-rest data encryption to ensure no unauthorized party can access your information.
The security measures we implement include:
Your personal data is retained for the duration your account remains active, plus any additional period required by applicable law — typically 5 to 7 years after account closure for financial records, in line with regulatory compliance requirements. After that period, data will be securely deleted or anonymised.
Ink304 does not sell, rent, or trade your personal data to any third party for marketing purposes. However, there are specific situations where we may need to share certain data:
Ink304 uses cookies and similar tracking technologies to enhance your experience on our platform. Cookies are small text files stored on your device when you visit our website.
We use several types of cookies:
You can manage your cookie settings through your web browser at any time. However, disabling certain cookies may affect platform functionality. Continued use of the ink304 platform is considered consent to our use of essential cookies.
Under Malaysia's Personal Data Protection Act 2010, you have certain rights regarding the personal information we handle. ink304 fully respects and facilitates the exercise of these rights.
You have the right to request a copy of all personal information we hold about you at any time.
If your information is inaccurate or incomplete, you have the right to request a correction through your account settings or our support team.
You may request the deletion of your personal data, subject to applicable legal record-keeping obligations.
You have the right to object to the processing of your data for direct marketing or profiling purposes at any time.
You have the right to receive your personal data in a structured, machine-readable format upon request.
You may withdraw consent for marketing communications at any time without affecting your account.
To exercise any of the rights above, contact our privacy team via Live Chat or email. We will process your request within 14 working days. In complex cases, this period may be extended up to 30 days with prior notice to you.
Ink304 services are strictly for individuals aged 18 and above only. We do not knowingly collect, process, or store any personal information from individuals under the age of 18.
If we find that a child's information has been collected without our knowledge, we will take immediate steps to delete that information and close the relevant account. If you believe that someone under the age of 18 has registered an account on our platform, please contact us immediately.
Ink304 reserves the right to update or amend this Privacy Policy from time to time to reflect changes in our practices, legal requirements, or service improvements. Whenever changes are made, the "Updated" date at the top of this page will be revised.
For significant changes, we will provide you with clear notice via email or in-platform notification at least 7 days before the changes take effect. Continued use of the platform after the effective date constitutes acceptance of the amended policy.
We encourage you to review this page regularly to stay up to date with how we protect your privacy.
If you have any questions, concerns, or complaints regarding this Privacy Policy or how we handle your personal data, we strongly encourage you to contact us directly. Our privacy team is ready to assist you:
Privacy-related complaints will be handled with high priority. If you are not satisfied with our response, you have the right to escalate your complaint to the Department of Personal Data Protection Malaysia or the relevant regulatory authority.
We invest in the best technology and processes to ensure your personal information is protected at every stage of platform use.
All data transmitted between your device and ink304 servers is protected by military-grade 256-bit SSL encryption — the same standard used by leading banking institutions worldwide.
Our KYC process uses advanced document verification technology. Your identity documents are processed in a secure environment and are not retained longer than necessary.
Ink304 has never and will never sell, rent, or trade your personal data to any advertiser or third party for commercial gain.
An additional security layer via 2FA is available for all accounts. By enabling 2FA, only you can access your account even if your password is compromised.
Our operations fully comply with Malaysia's Personal Data Protection Act 2010, ensuring your rights as a data subject are protected under local law.
Our security systems and procedures are regularly audited by independent third parties to ensure your data protection consistently meets the highest industry standards.
With privacy protection, high-level encryption, and 24/7 support, focus entirely on your gaming experience at ink304 without worrying about data security.